shopAGO is closed today due to the current labour disruption and will not be filling online orders at this time. If you have any questions about a pending order please contact us at [email protected]. We look forward to welcoming you back soon.
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Customer Care


For general AGO Customer Care visit  AGO Visit FAQ's 


Order Processing & Shipping Information

This Holiday Season, to receive your online orders in time to give to your loved ones, please order by:

  • Monday, December 6, 2023 for orders shipping to the US and other international destinations.
  • Wednesday, December 13, 2023 for orders within Canada, Ontario and the GTA.
  • Monday, December 20, 2023 for in-store pick-up.

Sales Tax, Customs and Duty

Sales taxes are charged to Canadian shipping addresses by province. All customs and duties charges are the responsibility of the receiver according to the applicable laws of your country.  Customs and duty charges will be billed separately by the shipping carrier.

AGO Gift Cards

You may pay for your online purchases with your activated AGO Gift Card.

Looking for something?

Have you seen an item in our shopAGO store, but can't find it online? Please send us an email at [email protected] describing the product. It will be our pleasure to get back to you with all details and assist with your purchase.

Credit Cards and Currency

All pricing is shown in Canadian currency.

We accept the following credit cards:

  • Visa
  • MasterCard
  • American Express

Your credit card will be charged the day that you place your order.

Order Confirmation

You will receive an e-mail confirmation and order summary the date you place your order.

Please keep your Order Confirmation Number for purposes of order tracking.

Order Cancellation

Order cancellation will be accepted via email within 24 hours of initial placement of order.


We want all our customers to be completely satisfied with their purchases.

If you are not completely satisfied with your purchase you may return it within 30 days of shipment.

We will only accept returns if we have been notified in advance by e-mail of your intention to return the merchandise. Earrings and special order items are not returnable.

The merchandise must be in original condition, accompanied by the sales receipt and shipped back to shop AGO prepaid in the original packaging. All refunds will be tendered as per the original purchase. Refunds will be issued once the merchandise has been received, provided it is in original condition. We will not refund any shipping or duty charges. 

Contact Us

Visit our Contact page for details

shopAGO Hours

Visit our Hours & Location page for full details


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