Customer Care

For general AGO Customer Care visit ago.ca/contact-us. AGO Visit FAQ's 

 

Order Processing & Shipping 

To help prevent, manage and mitigate the possible spread of COVID-19 shopAGO is closed temporarily. Please note that online orders will not be shipped until we reopen. Thank you for your understanding. 

Sales Tax, Customs and Duty

Sales taxes are charged to Canadian shipping addresses by province. All customs and duties charges are the responsibility of the receiver according to the applicable laws of your country.  Customs and duty charges will be billed separately by the shipping carrier.

AGO Gift Cards

You may pay for your online purchases with your activated AGO Gift Card.

Looking for something?

Have you seen an item in our shopAGO store, but can't find it online? Please send us an email at eshop@ago.ca describing the product. It will be our pleasure to get back to you with all pertinent details so you may purchase.

Credit Cards and Currency

All pricing is shown in Canadian currency.

We accept the following credit cards:

  • Visa
  • MasterCard
  • American Express

Your credit card will be charged the day that you place your order.

Order Confirmation

You will receive an e-mail confirmation and order summary the date you place your order.

Please keep your Order Confirmation Number for purposes of order tracking.

Order Cancellation

Order cancellation will be accepted via email within 24 hours of initial placement of order.

Returns

We want all our customers to be completely satisfied with their purchases.

If you are not completely satisfied with your purchase you may return it within 30 days of shipment.

We will only accept returns if we have been notified in advance by e-mail of your intention to return the merchandise.

The merchandise must be in original condition, accompanied by the sales receipt and shipped back to shop AGO prepaid in the original packaging. All refunds will be tendered as per the original purchase. Refunds will be issued once the merchandise has been received, provided it is in original condition. We will not refund any shipping or duty charges. Earrings, tableware and special order items are not returnable.

Contact Us

Visit our Contact page for details

shopAGO Hours

Visit our Hours & Location page for full details

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